At Forney, we take pride in shipping new, high-quality merchandise that’s carefully packaged to withstand normal shipping risks. If your order doesn’t meet expectations or arrives damaged, here’s how to handle it.
1. Inspect Your Shipment Immediately
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Before signing for delivery, carefully check your shipment for any visible damage.
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If you see damage:
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Refuse the shipment or
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Have the carrier note the damage on the delivery receipt before signing.
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Keep all original packaging until the carrier completes an inspection.
2. Reporting Concealed Damage
Sometimes, damage isn’t visible until the package is unpacked:
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Notify the delivering carrier within 15 days of receiving the shipment.
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Request an inspection and obtain the necessary forms to file a damage claim.
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Important: If you accept delivery and fail to file a claim or request an inspection, you may be responsible for the loss.
3. Returning Products to Forney
If you are not satisfied and need to return a product:
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Contact Forney Customer Support to obtain a Return Authorization Number (RA#).
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Clearly write the RA# on the outside of your package.
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Ensure the product is:
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Unused and in new, re-saleable condition
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Properly packaged to prevent damage in transit
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Return Shipping Requirements:
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Customer is responsible for all transportation expenses
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Returns sent Collect or COD will not be accepted
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Damages caused by improper repackaging are the customer’s responsibility
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4. Refunds and Fees
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All returns are subject to a 25% restocking fee.
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Credit will be issued only after the item is received and inspected at our warehouse.
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Made-to-order or special purchase items are non-returnable.
5. Need Help or Have a Damaged Order?
For assistance with returns or to report damage:
📧 adminsupport@forneyonline.com
📞 724-346-7400
Or start a support ticket anytime via the “Get Support” tab on our website.