ForneyLink Touchscreen Not Powering On – Troubleshooting and Replacement Guide

If the touchscreen on your Forney compression machine is not powering up, follow these steps to diagnose and resolve the issue.

Step 1: Check for Power at the Touchscreen

• Look for the Power LED
  On the bottom edge of the touchscreen, locate the Power LED indicator. If illuminated, the touchscreen is receiving power.

Step 2: Check for Activity During Startup

If the Power LED is illuminated, continue with the following checks:

• HDD LED Activity
  Look for brief flickering or momentary illumination of the HDD LED during startup. This indicates that the system is attempting to boot.

• Startup Sound
  Listen for a short “beep” or “chirp” when the touchscreen powers on.

If the Power LED is illuminated but there is no HDD LED activity and no sound, the touchscreen has likely experienced an internal electronics failure and requires replacement.

• Confirm with External Monitor
  To further verify, connect an external monitor to the touchscreen using the HDMI or VGA port. If there is no output, this confirms the failure.

Step 3: If the Power LED is Not Illuminated

Check the following:

• Ensure the AC power adapter is securely connected.

• Verify the power adapter LED is illuminated.

• Confirm the power switch on the touchscreen has been pressed.

• If these checks do not resolve the issue, contact Forney Support for further assistance.

Replacing the Touchscreen – What to Expect

Shipment Timing

Once your order is placed, we understand that your machine is likely out of service. We strive to ship replacement touchscreen orders same day or next business day.

Expedited Shipping Options

Expedited and overnight shipping are available. If requesting overnight shipping, please specify:

• Standard Overnight (by end of day), or

• Priority Overnight (mid-morning delivery)

After Installing the Replacement Touchscreen

Calibration Is Required

The touchscreen contains calibration constants specific to your compression machine. After replacement, the machine must be recalibrated to maintain compliance with applicable testing standards.

Final Configuration Message on Startup

If you see the following message after installation:

“This replacement ForneyLink® HMI requires final configuration with the compression machine…”

This indicates that while the Forney software is installed, the touchscreen must be configured to match the hardware of your specific machine. This is common due to hardware variations across machine models and optional features such as Modulus of Elasticity (MOE) testing.

To proceed:

1. Connect the touchscreen to the internet via Ethernet or Wi-Fi.
   Need help? Connect ForneyLink HMI to a Wi-Fi network

2. Contact Forney Technical Support to complete the configuration process.