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What if I Have a Question About an Invoice?

How to Request an Invoice or Get Help with Billing Questions  If you need a copy of an invoice or have questions about any billing details, we’re here to help.

1. Reach Out to Our Accounts Receivable Team

The fastest way to get assistance with an invoice is to email our Accounts Receivable team directly:

📧 ar@forneyonline.com

Be sure to include the following in your email to help us locate your invoice quickly:

  • Your company name

  • Order number (if available)

  • A brief description of what you need (e.g., “Please send me a copy of invoice #12345,” or “Can you confirm payment status on our last order?”)

Our team will respond promptly with the information you need.

2. Check Your Forney Store Account (Optional)

If you placed your order through the Forney Store, you can also log in to view your order details:

  • Visit store.forneyonline.com

  • Click Login and enter your account credentials

  • Go to My Orders to view your order history, status, and related details

3. Need General Account Assistance?

If you’re unable to access your account or have questions about your shipment:

📧 adminsupport@forneyonline.com
📞 724-346-7400

Quick Tip

Creating a Forney Store account (instead of checking out as a guest) allows you to track your order status, view order history, download invoices, and receive updates more easily.