How Often Do Items Get Backordered, and How Will I Know?

At Forney Store, we work hard to keep our products in stock and ready to ship. Backorders are rare, but here’s what you need to know if it happens:

1. How Common Are Backorders?

• Most items ship directly from our inventory without delay.

• Backorders typically occur only during high-demand periods or when a specialty item is temporarily out of stock.

2. How You’ll Be Notified

If an item you order is placed on backorder:

• We will contact you by email as soon as possible.

• The email will include:

  • Which item is backordered

  • An estimated arrival date, if available

• Please note that ship dates for backordered items are not guaranteed, but we always provide the most accurate estimate we can.

3. Partial Shipments for U.S. and Canada

If your order includes multiple items and only one item is backordered:

• We will often ship the available items first as a courtesy.

• The backordered item will ship automatically once it’s back in stock—no action needed on your part.

4. Tips for Managing Backorders

• Check your email: Look for order updates or backorder notifications.

• Monitor your account: If you have a Forney Store account, log in to view order status under My Orders.

• Contact Customer Service if you have time-sensitive needs or want to discuss alternative products.